Terms & Privacy
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Terms of Service
1. Acceptance
By accessing Entexia, you agree to these Terms. If you use Entexia on behalf of a company, you confirm you have authority to bind that company.
2. Subscription & Billing
Entexia is billed monthly or annually per active user. The 14-day free trial requires no credit card. After the trial, continued use requires a paid subscription. You may cancel at any time — access continues until the end of the billing period, no refunds are issued for partial months.
3. Acceptable Use
You may not use Entexia to process illegal content, attempt unauthorised access to other accounts, reverse engineer the platform, or resell access without a written partner agreement.
4. Uptime & SLA
We guarantee 99.9% monthly uptime, excluding scheduled maintenance (announced 48h in advance) and events beyond our control. SLA credits apply to verified outages: 1 day credit per hour of downtime beyond the SLA.
5. Data Ownership
Your data is yours. We do not mine, sell, or use your business data for any purpose other than providing the service. You can export or delete your data at any time. Upon termination, data is deleted within 30 days.
6. Intellectual Property
Entexia and all its components are owned by Entexia d.o.o. You retain ownership of all content you create within the platform.
7. Liability
To the maximum extent permitted by law, Entexia's liability is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.
8. Governing Law
These Terms are governed by the law of the Republic of Slovenia. Disputes shall be resolved before the competent court in Ljubljana, Slovenia.
Privacy Policy
What we collect
Account data (name, email, company), usage data (features accessed, session duration), billing data (handled by Stripe — we never see full card numbers), and log data (IP address, browser type) for security purposes.
What we do NOT collect
We do not track your users' personal data beyond what your account generates. We do not use third-party advertising trackers. We do not sell data to anyone, ever.
How we use your data
To provide the service, send transactional emails (invoices, alerts, updates you subscribed to), improve reliability, and comply with legal obligations. We never use your data for advertising.
Data storage
All data is stored on servers within the European Union (Frankfurt, Germany). We use Hetzner and DigitalOcean for infrastructure. Backups are encrypted and retained for 30 days.
Third-party processors
Stripe (payment processing), Postmark (transactional email), Cloudflare (DDoS protection and CDN). All are GDPR-compliant and have signed DPAs with us.
Cookies
We use a single session cookie (required for login) and one analytics cookie (Plausible Analytics — privacy-friendly, no fingerprinting, GDPR-compliant by design). No advertising cookies.
Retention
Account data is retained while your account is active and for 30 days after deletion. Log data is retained for 90 days. Billing records are retained for 7 years as required by EU tax law.
Your GDPR Rights
As an EU data subject, you have the following rights regarding your personal data:
To exercise any of these rights, email us at info@entexia.com. We respond within 72 hours. If you believe we're not handling your data correctly, you have the right to lodge a complaint with your national data protection authority.
Questions about these documents?
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